Effective September 1, 2026
Cancellation before the import deadline
A customer may request cancellation until the ordering window for the assigned import batch closes. The request must be received through the Plant Import Market contact channel before the published cutoff. Approved cancellations are returned to the original payment method.
After the import deadline
Once the import ordering window closes, change-of-mind cancellations are not accepted because grower procurement, export preparation, documentation, and consolidated shipment planning begin. This restriction does not apply when cancellation or a refund is required by law, including when Plant Import Market cannot meet its stated shipping commitment and the customer declines an offered delay.
Items we cannot fulfill
If a plant is unavailable, rejected, lost before domestic fulfillment, or cannot legally complete import, we will refund that plant to the original payment method. Applicable tax will be adjusted, and domestic shipping will be recalculated when the number of shippable plants changes. If no plants in the order can be fulfilled, the domestic shipping charge will also be refunded.
Condition claims
Claims involving the condition of a delivered plant are reviewed under the Live Plant Condition Guarantee. Do not return a live plant unless Plant Import Market provides written instructions.
Refund timing
Approved refunds are initiated promptly to the original payment method and within applicable legal deadlines. The customer’s bank or card issuer may require additional processing time before the credit appears.