How Can We Help?
Questions about an order, a newly arrived plant, care, live sales, or working with The Pioneer Nursery? Start here and your message will reach the right place.
Order Help
Questions about an order, shipping, condition on arrival, or an item you received.
Plant Help
Not sure whether something is normal shipping stress or a care problem? Tell us what you are seeing.
Live & Events
Questions about PalmStreet, TikTok lives, games, Thailand streams, event schedules, or upcoming shows.
Business Inquiries
Grower relationships, collaborations, wholesale, media, partnerships, and other business questions.
Help Us Help You Faster
If your question is about a plant or order, please include as much context as you can.
- Your order number, if applicable
- The plant or product name
- When it arrived
- What you are seeing or concerned about
For plant-condition concerns: clear photos of the full plant, close-ups, roots when relevant, and the shipping box can be very helpful. The form does not upload photos, so once we reply you can send them directly in the email thread.
Contact The Pioneer Nursery
Looking for something else?
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